Return Policy
This Return Policy explains the return and refund support available for orders placed directly on ZenUP, including our 30-day review window.
ZenUP offers a 30-day support window for eligible orders purchased directly from our website. If you are not satisfied, contact us within 30 days of delivery and our team will review the request.
To help us process your request smoothly, please include your order number, the email used at checkout, and a short note about the issue.
Once a return or refund request is approved, we will share the next steps by email. Depending on the situation, we may ask for additional order details or photos before completing the review.
Approved refunds are generally returned to the original payment method. Your bank or card provider may take additional time to post the refund after it is issued.
We reserve the right to refuse requests that fall outside the 30-day window, show signs of misuse, involve abuse of the return policy, or relate to orders not purchased directly from ZenUP.
Shipping fees, if applicable, may not be refundable unless the issue was caused by an error on our side.
If you need help with a return, refund, or damaged package, contact us through the site contact page as soon as possible.
We want the process to feel straightforward and fair, and our support team will do its best to assist promptly.